Operations Management

Our Value to You
Serenic Software is able to provide the only complete integrated suite of public sector municipal applications in the Canadian marketplace supported by a single company.

For municipalities, being able to make the best possible decisions regarding the building, operating, maintaining, renewing, replacing and disposal of infrastructure assets is a critical function. At the same time managing service delivery levels, service requests and the related work orders can be a complex and difficult task when systems are not integrated and employees are not looking at the same information.

The Operations Modules are geared to simplify tracking across all categories of work and work types, as well as track preventative programs across an entire asset lifecycle. It integrates the Asset, Preventative Maintenance, Requests, and Cost module to ensure all work orders are accounted for. Experience true integration of the Public Works data with financial information, making it available to all users to make informed decisions every day.


  • Robust, detailed asset information – financial, engineering and spatial information from one location
  • Capture, triage, and assign service requests with full visibility to the requestor
  • Integration to financial system, GIS and inspections
  • Simple and powerful look-ups
  • Define custom preventative maintenance programs with automated notifications
  • Quickly and easily create schedules
  • Tracks and manages work orders
  • Automatically schedules work orders based on preventative maintenance strategy


  • Asset management enablement – move away from tracking to true management
  • Provides ability to setup recurring work, reducing manual entry
  • Share information with all departments – finance, public works, payroll
  • Improves the understanding of service delivered within municipalities
  • Obtains the full value of all your assets